FAQs

HOW DO I ORDER A FRAME?

On our store we provide many types of frame. Wooden frames will come pre-built, while metal frames require some assembly (instructions included). When ordering a metal frame, you will need to buy two packets in accordance to the size of your frame, while wooden frames only require one frame purchase.

IS ASSEMBLY REQUIRED?

On our store we provide many types of frame. Wooden frames will come pre-built, while metal frames require some assembly (instructions included).

WHAT IS THE TURN AROUND TIME FOR CUSTOMS?

Often less than a week, not including the shipping time. If you have a set deadline for your frame please let us know and we will do what we can to have it completed in time for you.

WHAT IF MY ITEM WAS DAMAGED DURING SHIPMENT?

If your item was damaged during shipment we will do our best to resolve the situation. Often frames can be mishandled in the mail, and break easy due to their fragile nature. Please reach out to us, and provide a minimum of seven images of the damage provided (this is to be provided to the mail carriers to charge for the damage). We will re-ship and work with you from there.