How do I return an item?
We are committed to quality products and your satisfaction is 100% guaranteed.
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product.
If your order should arrive damaged, we offer a convenient Photo Return option. Simply take a digital photo of the item and one of the shipping container that it arrived in, attach them to an email and send to firstname.lastname@example.org. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. Your request will be processed within 72 hours and you will receive an email letting you know your replacement is under production or your refund is being processed. In some cases, these pieces are one-of-a-kind, and refund is the only option. In these cases, we will need the item RETURNED and you will be credited the amount paid, minus the first original shipping cost.
To return your item(s) please pack them in the original tube or box and include the completed Return Instructions form which you will find on the back of the Packing List included with your order. Be sure to specify the reason for the return and what action you would like us to take: replacement or refund. We strongly encourage you to return your item via a track-able method and properly insured.